If you own a small business, you need to have every competitive advantage that is available to you. A simple to start way to gain an edge over competitors of any size is to use a virtual small business PBX service. Such a service can make a business appear bigger than it actually is through the use of some incredibly innovative features.
For starters, an Internet based phone service uses a virtual receptionist, also known as an auto attendant, just like the largest companies do. This feature automatically answers, and directs, incoming calls so they end up at the right individual or area, just like the big boys.
Rules for call answering allow you to establish how inbound phone calls are routed, and are very flexible. An inbound call can go to voicemail, any extension or other phone numbers based on how you define the rules. These include the current time, the day of the week, and even the location the call originated at.
You can also set up a call queue, which puts inbound calls in a holding pattern until someone can answer the phone. You can configure what the caller listens to as they are waiting, including music, or a pre-recorded message. By using a queue, you make sure that calls are taken care of as swiftly and efficiently as possible.
A feature rich voicemail service is included that lets inbound calls to be answered with professional greetings and messages that are left in individual mailboxes. Notification can be sent when you have a new message, and you can even receive the voice mail as an email attachment, giving you the ability to efficiently take care of the call.
Many phone extensions let you effectively route incoming calls to the appropriate employee. This will also give your business the impression of having various areas with multiple employees. Extensions can be added as you need them, giving you simple and cost affective telephone system growth.
With an online telephone system, you get the choice of a local number, a toll free number, or you can have both. While the toll free option will not be more expensive to use, it will give your small business the feel of a larger business.
These are just a few of the features offered by a virtual SOHO PBX service that help make your business seem like a bigger outfit. Make use of an inexpensive, easy to use Internet based phone service and see how its tremendous features can really work towards improving your company’s bottom line.